OUR CALL CENTER

Location

Our medical call center is located in a modern facility in the heart of downtown St. John’s, Newfoundland, Canada.  It serves our United States and Canadian clients 24 hours a day, 365 days a year, and can be accessed toll-free from anywhere in North America.  

Capacity

Our state of the art platform and software are designed to accommodate anticipated growth.  New clients can be brought on in an little as one week's time. 

Call Statistics

• The average call is completed in 9-10 minutes.

• The abandonment rate is less than 2 %.

• The average call waiting time is less than 5 seconds.

• No busy signal!

Accreditation

Our call center is URAC accredited by the American Accreditation Healthcare Commission and was the first URAC accredited site outside of the United States.

EXPERIENCE

Our Registered Nurses, currently on staff, average over 10 years of clinical experience. 

Foreign Language Capabilities

Our Call Center has extensive language capabilities on its own nursing staff (English, Spanish, French)  and through our translation service.

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